Merchant Risk Support Interface (MRSI)

Market.com’s Merchant Risk Support Interface (MRSI) was developed in order to supply merchants with an online, interactive interface with the market.com risk team. It gives merchants the ability to be more proactive in their risk management and collaborate better with the risk department.
 

Leading third party modules leverage the net of negative databases in order to optimize fraud prevention decision making, enabling merchants to give faster and better service to their end-users.
                              

Key Features:

• More than 15 risk modules and 150 tests
• No need to be integrated into the merchant's back-office
• Merchants receive real-time alerts on suspicious transactions
• Merchants are able to independently handle reviews or send their live feedback
• Gives the merchant more time to authenticate the legitimacy of their suspicious transactions as well as initiate cancellations in cases of doubtful legitimacy
• Decreases chargebacks, increasing loss prevention

Real time alerts:

• Basic package alerts are sent via emails once a day at 17:00
• Real time alerts = longer verification period + ability to revoke affiliate payments
• Ability to revoke instant cash out business models

Real-time post process actions:

• Merchant is more involved in risk management
• Merchant is independent, can perform actions without need for support
• Void/credit without the need for token, card number or credentials
• Blacklist/whitelist - option to bypass future fraud rules and increase conversion
• Instant feedback on the interface as the result of action
• Merchant feedback is documented and analyzed

Customized alerts:

• Manual & automatic alerts based on the merchant manual review needs and chargeback/fraud analysis
• Reduce operational costs
• Operational analysis on merchant reviewers and review process